Building Positive Experiences to Drive Customer Loyalty and Business Growth

We Use Design Thinking To Get You There

Submitted by David Bey – Creative Solutions Architect

Solving Complex Problems

My first engagement with design thinking was about 20 years ago. I worked with a corporate client that published catalogs for the U.S and Canada.

They had a team of 12 manually composing the catalog page by page. It took nearly 1,500 hours to complete a 300 page catalog.

Understanding Bad Cycles

Even though there was a proofreading team, it was without fail that some incorrect product pricing and descriptions were discovered after the catalogs were printed.

That meant they had to spend more time correcting errors. And of course, reprint the catalog each time. This cycle seemed to repeat itself on every project.

My operational principle, "Unlimited Capacity for Progress", kicked in to solve this complex problem and increase productivity, accuracy, and END this cycle.

Innovative, On-Demand Solutions

I explored a series of "what-ifs" until eventually, I was able to create an automated data-driven solution that would reduce the production expense and time by 60%.

That company gained a total savings of about $380k over a two year period. Another bonus is that each catalog is completed in a matter of weeks, not months. Lastly, no more reprinting catalogs.

To learn more how your enterprise can use design thinking to increase productivity along with cost-effective solutions tap here to complete the form.

Road Map

Meet the Team

Agent Bey

David Bey

Creative Solutions Architect

I use a consumer-centric process to improve your business in a way that provides positive customer experiences before and after the sale in order to drive repeat business, customer loyalty and profits.

My mission is to align all the elements of your business development, branding, marketing, principles and values and to assure they support your business growth plan. And not just a single “one-off” design approach that doesn’t generate more business.

Evanye Lawson

Evanye Lawson

Relationship Strategist

I am a Relationship Strategist that uses a human-centered approach to connect and guide you to improving your customer's relationship experiences.

I have a methodology that is based on these three pillars: deep listening, committed compassion, and genuine connection; which are essential to clients that want to master crystalizing their cognition to develop powerful outcomes successfully.

I bring 10 years of professional psychotherapy and conscious communication experience to generate empathetic pathways to solving problems with an innovative process.

Clients Served

Acuity Brands
Arby's
Baumgartens
Delta Air Lines
EM Science
Hansgrohe
Ignite Communications
Noel Mayo Associates
Pure Bliss Organics
Star Spirit International
TrustGo Mobile
Venza Group

Client's Love Us

How We Use Design Thinking To Grow Your Enterprise

Understand

Understand

With empty mind, our approach is to brainstorm exactly what your customers are looking to experience with your product(s) and/or service.

Explore

Explore

In this stage, we explore various solutions to move the data gathered from understanding into an actionable result.

Test

Test

Build quick. Fail fast. Having a proof of concept to test against, informs us how the solution functions and will it sustain itself in the marketplace.

Test

Apply

Mission complete. Time to launch. But the process doesn't stop there. We empower clients by monitoring results to see how things thrive in real-time.

Let’s Talk About New Business Opportunities

* indicates required